Imperial Commercials

PARTS ADVISOR- PETERBOROUGH

We have a vacancy for a Parts Advisor to join our busy team in Peterborough.
 
Open to anyone, this is a key position within our organisation and one which requires the right level of skill and commitment to getting the job done right every time at this crucial first point of customer contact. World class selling skills are an absolute must.

Key Aspects of the Role

 Reporting to the Regional Parts Manager, providing an excellent first point of contact to customers either face to face or by telephone.
 To develop the sale of parts and accessories to new and existing customers.
 To build customer and supplier relationships and enhance their perception of our business.
 Liaison with customers, keeping them informed of parts supply and delay. Gaining authorisation and order numbers where necessary.
 Liaison with the Charge Hands, ensuring good communication and clear understanding of each others needs.
 Outbound calls to customers promoting new products and services.

Key Result Areas

 Maintaining excellent relationships with internal and external customers.
 Decision making within given parameters and in absence of supervision.
 Achievement of Manufacturer led initiatives including KPI's.
 Help identify and achieve impress stock opportunities.
 Growth of parts sales and gross profit margins.
 Improvement on Customer Satisfaction Survey.

Competencies

- Exceptional selling skills.
- Good and effective communicator at all levels.
- Computer literate.
- Kerridge knowledge will be an advantage.
- Smart personal presentation.
- "Can do", helpful approach.
- Calm and methodical under pressure.

Values Fit
Demonstrates behaviour that is consistent with our core values:
Pioneering - Finds new and better ways of doing things
Pace & Ambition - Passionate about what they do and act promptly to achieve goals
Integrity - Are Genuine and honest
Hungry to Learn - Demonstrates desire to develop and become the best they can be
Together we make a difference - Demonstrates support for others and shows their contribution counts.

How to Apply

Applications in writing with a CV to:

Filomena Baker, Imperial Commercials, Fengate, Peterborough, PE1 5XG
filomena.baker@imperialcommercials.co.uk 
   

Closing Date February 26 2010

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