For Consumer complaints not finance-related, and you feel your complaint has not been resolved by us in a satisfactory manner, you can refer your complaint to an Alternative Dispute Resolution provider.
In the event, Imperial Commercials recommend and intend to use the following:
The National Conciliation Service, Retail Motor Industry Federation Ltd, 2nd Floor, Chestnut Field House, Chestnut Field, Rugby, Warwickshire. CV21 2PA
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.
This doesn't apply to:
Items reserved for collection in store where they are paid for on collection.
Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
Goods made to the customers specification or are clearly personalised. Goods which are liable to deteriorate or expire rapidly.
Sealed Audio or Video Recordings, or computer software if unsealed after delivery
Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
To cancel, email customer services, email us at firstname.lastname@example.org or write to us at Imperial Holdings, Imperial House, 14/15 High Street, High Wycombe, HP11 2BE, UK. You can use the Cancellation Form here . Collection is free. You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order). Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. You may cancel an order for services in the same way, within 14 days of the date of purchase unless the service begins sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please email email@example.com
(For security and training purposes, telephone calls to and from Customer Service may be recorded or monitored).