Imperial Commercials Vacancies

LGV TECHNICIAN- PETERBOROUGH

We have a vacancy for a Technician to join our busy team in Peterborough to carry out efficient and effective diagnosis, service and repair to customers vehicles.

In addition to several years experience, the successful candidate will be a team player and have a real ‘can-do' mentality. This is to work alternate early and late shifts.

Key Aspects of the Role

- Take instruction from Chargehands, and carry out work in an efficient and effective manner.
- Diligently complete inspection sheets and job cards to the highest standard.
- Liaise with Parts Department as required.
- Ensure vehicles in yard are secure, with keys returned to Reception, and yard is locked up when finishing late shift.
- Ensure housekeeping is of highest order.
- Report back to Chargehand on any additional work required above that instructed that may need authority from Customer or Manufacturer.
- Develop Best Practice in all service operations and deliver consistently.
- Create and deliver a customer led culture in the service department.
- Take ownership of, and continually review and develop all service processes from customer contact to final delivery.
- Ensure all Company, Franchise, Health & Safety and Environmental policies and standards are adhered to within the service department, and branch as a whole.
- Contribute to the effective development of the branch as a whole.

Key Result Areas

- World class service - right first time, on time.
- Maintaining excellent relationships with internal and external customers.
- Accurate and complete job cards.
- Ability to work calmly and effectively under pressure.
- Good communication flows in and out of the department.
- Improvement on Customer Satisfaction Survey.
- Achievement of the KPI's, most specifically MOT pass rate

Competencies

-  Exceptional selling skills.
- Good and effective communicator at all levels.
- Computer literate.
- Kerridge knowledge will be an advantage.
- Smart personal presentation.
- "Can do", helpful approach.
- Calm and methodical under pressure.

Values Fit
Demonstrates behaviour that is consistent with our core values:
Pioneering - Finds new and better ways of doing things
Pace & Ambition - Passionate about what they do and act promptly to achieve goals
Integrity - Are Genuine and honest
Hungry to Learn - Demonstrates desire to develop and become the best they can be
Together we make a difference - Demonstrates support for others and shows their contribution counts.

How to Apply

Applications in writing with a CV to:

Filomena Baker, Imperial Commercials, Fengate, Peterborough, PE1 5XG
filomena.baker@imperialcommercials.co.uk
Closing Date 13/08/10

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Warranty & Service Administration Assistant

The successful candidate, working closely with the service manager, service advisors and foremen will have responsibility for DAF and Ford warranty input and control, retail invoicing, general administration and customer/liaison.

The ideal candidate will be confident but personable, well organised, self motivated, customer focussed with strong administration skills and capable working as part of close knit team with the minimum of supervision. Experience in the use of computer based service and warranty administration systems, specifically Kerridge, and the motor trade would be advantageous but is not a pre-requisite.
 
In return we offer a competitive salary, 23 days holiday, pension scheme, life assurance and other benefits. If you feel you can rise to the challenge and would like to pursue a career with major group please contact on 01724 282444 for an informal chat or forward your CV via e-mail or post to:
 
Michael.humphrys@imperialcommercials.co.uk
Imperial Commercials
Kettering Road,
Scunthorpe   DN16 1UW                        

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Vacancy - Derby / Nottingham

VW Commercial Vehicles - Aftersales Support Advisor
 
Due to the rapid expansion of the VW Commercials Franchise we have identified the need for an additional role to help provide support in warranty processing, front desk service cover and aftersales / sales marketing activities.   
 
This is a fundamentally strategic position which will enable the business to focus on developing our customer base which meeting the highly demanding standards you would expect from a quality vehicle supplier. 

Key Aspects of the Role 

• Reporting to the VWCV Aftersales Manager and providing additional team support on a flexible basis.
• Adhering to VWCV Core Service Processes in relation to customer service delivery
• Maintaining ISO quality standards at all times
• Use of VWCV Manufacturer systems to check for campaigns (field actions)
• Booking in work within the capacity and capabilities of the department.
• Raising job cards correctly, including precise instructions, standard repair times / codes and any special instructions.
• Liaison with customers, keeping them informed of job progress and completion. Gaining authorisation and order numbers where necessary.
• Liaison with technicians & Parts Dept ensuring good communication and clear understanding of pre-emptive ordering to reduce customer downtime.
• Outbound calls to customers reminding of scheduled maintenance using POLK system, but also promoting new products, accessories and services.
• Creating and maintaining accurate customer, vehicle and target data on DMS and ELSA Pro.
• Raising accurate sub-contractors purchase orders to ISO standards and processing invoices / recharges.
• Resolution of customer queries and use of customer complaint forms
• Maximise customer satisfaction by monitoring VWCV's Who cares Wins program in implementing quality driven corrective actions where necessary
• Assist the Service Controller in maximising utilisation, productivity and sold hours.
• Associated filing duties. 

Key Result Areas 

• Passing manufacturers stringent quality audit
• Reducing warranty audit errors to zero
• Attain highest CSI scores >95% by implementation of Service Core Process
• Maximising workshop productivity to full potential.
• Quality decision making within given parameters and in absence of supervision.
• Zero invoice queries for no authorisation & service sheet accuracy.
• No WIP's with booked hours older than 30 days.
• Parts only WIP age below 45 days or better by working closely with parts team and re-booking with customers.
• Delivery of clearly identified improvements in benchmarks in the department.

 Key Personal Qualities / Skills

• Candidates must be able to work to exacting standards and the highest level of attention to detail possible.
• A positive ‘can do' attitude is essential in this demanding role and you will be expected to display.
• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Professional appearance
• Team player
• Communication skills
• Pro-active approach
• Calm and organized approach
• Problem solving abilities
• Open to change - ability to adapt in a constantly changing environment

Education

• Minimum GCSE in Maths and English
• A motor vehicle technical qualification would be an advantage

Experience

• Previous VAG technical / service and quality systems experience desirable
• Computer skills, including experience of operating word processing and database packages, email and internet
• Proven track record in delivering excellent customer service in a high pressure environment

How to Apply

In the first instance you can call David Starr for an informal chat about the role on 0115 9677077 or 07768 290943.

or alternatively applications in writing with a CV to David Starr at Nottingham or e-mail to:-

david.starr@imperialcommercials.co.uk  Closing Date 4th June  

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Bristol Van technician Vacancy. For more information please email mark.price@imperialcommercials.co.uk

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Imperial Commercials, the largest distributor of DAF Trucks in the UK with 20 branches nationally and 5 branches locally, have a rare opportunity for an: -

Area Sales Manager, DAF Trucks & Used
Excellent Basic + Commission + Pension + Company Car (Doncaster/York based)

The successful candidate will be responsible for the sales and marketing of the DAF range and related finance and after sales products to fleet and retail operators in Doncaster, Selby, Goole, York and related areas.

The ideal candidate is a self motivated sales professional with a proven track record in a sales role. Confident but personable, comfortable at cold calling - in person and telephone, commercial acumen, creativity and strong relationship building and administration skills are key traits for this role. Commercial vehicle trade experience and an HGV licence would be advantageous but is not a pre-requisite.

In return, we offer competitive salary and sector leading benefits package. If you believe you can rise to the challenge please contact for an informal discussion or forward your CV to:
                          
Richard Avery - Truck Sales Manager                                              
Imperial Commercials                                                                        
Hedon Road,                                                                                      
HULL            
HU9 5PJ                                                                      
mail to: richard.avery@imperialcommercials.co.uk
                                   
Doncaster
Grimsby
Hull
Scunthorpe
York

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HGV technicians, Gloucester & Frome. For more information please email mark.price@imperialcommercials.co.uk

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VW Commercial Service / Master Technicians - We are seeking fully qualified and experienced VW technicians who have partly or fully attained the level of Service or Master Technician by attending manufacturer's courses. You will be working with a new team at the launch of the our new franchise, so there has never been a better time to join one of the UK's largest commercial vehicle dealers.

DAF CV Technician     We have an opportunity at our Derby dealership for a fully experienced truck and van technician who has served a recognized apprenticeship/training scheme. Class C or C+E license would be an advantage, but not essential as training could be offered. Contact Peter Hollins for more details - 07831 462782 or write in to the address below.

If you think you have the necessary skills and ambition to be a part of this exciting business venture, then please forward your CV and a covering letter to the address below -

Emma Bulgin

Human Resources

Imperial Commercials

Ashbourne Road

Mackworth

Derby

DE22 4NB

Emma.Bulgin@Imperialcommercials.co.uk

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