When it comes to fleet sales and service, Imperial Commercials have the knowledge and expertise to provide the best possible commercial vehicle support. We are dedicated specialists in Commercial Trucks, offering products, support and maintenance for DAF Trucks, Isuzu Trucks, Iveco Trucks, MAN Trucks and Renault Trucks.
Our skilled staff work with you in all areas of procurement and the management of your vehicles, providing the right solutions to keep your fleet moving.
"I attended Imperial Commercials Halesowen on the 24th March circa midday, on arrival I was greeted professionally by the service reception team and was passed to a workshop technician. I obviously visit many workshop locations and meet 100's of technicians and workshop staff every year while carrying out my duties for Fraikin and in a majority of the cases I am often dissatisfied by the level of technical competence, accommodation to work through a technical issue and the general customer service delivery/communication.
On my attendance to Imperial Halesowen, the technician who assisted me with a technical appraisal of Fraikin SCA operated vehicle could not have represented Imperial Commercials in a better way, communication was excellent and the way he both conducted himself and with a professional manner, the technical ability was at a level higher that I have been accustomed to and every technical request was facilitated without hesitation delivered correctly and in a timely manner, health & safety was maintained throughout and when he came under pressure from fellow workshop staff for use of the workshop area and brake test rollers he maintained his professional approach, kept focused and continued with a high level of customer service delivery to completion of the technical appraisal I needed to conduct. I did not get the technicians name but I trust you will be able to track him down and make him aware of the feedback and what training the technician has had in his career and or through Imperial Commercials has outputted into an excellent and productive manner that your company should be proud of."
"Our company began its relationship with Imperial Trucks of Hull in August 2015, and it has completely transformed the efficiency of our business as a whole. The level of professionalism & communication is excellent, I cannot praise their business high enough. As a matter of routine we are notified by them of the need for our vehicles and trailers to be serviced and inspected which enables us to make sure this happens when it needs to. That obviously helps keeps us compliant and also enables us to manage our fleet more effectively when it comes to planning routes and our driver team.
Importantly for us, they operate an overnight service in their maintenance programme which we find again helps us keep moving and achieving our targets with very little fleet downtime. The overnight maintenance and service programme has also helped reduce our costs as we no longer need to hire trailers in whilst one of our own is off the road. Like all transport businesses we have a mix of ages in our trailer and tractor unit fleet, and their invoicing system allows us to monitor our costs more efficiently that we have done before. The move to Imperial was foreseen as a good move for us and it really has exceeded expectations. Their efficiency and their pricing structure “has taken a weight off” in several respects and I highly recommend them to any business with fleet vehicles no matter how large or small; no matter the brand."
"We have had 48 New DAF CF vehicles, delivered in June last year as a test fleet for our business, with a further fleet being rolled out as we speak, all DAF. You have a great team of fitters behind you who really do Imperial Commercials great justice not to mention your parts department who again are great ambassadors for your group. I haven't had this kind of relationship from a service provider ever. Not even this early into any project that I have been engaged with so well-done and pass on my thanks to all your team."
"As the manager of a car rental company, generally we cannot afford to have our cars off the road for a long length of time and your team in Grimsby always deliver fast and efficient service. Just for your records, as a result of the service I receive I have recommended that our Hull Branch as well as our Doncaster branch use Imperial Commercials in the future to aid in the repair of their vehicles."
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